The rate and scale at which organizations had to react will shed light on what does and doesn’t work. Maintaining business continuity has been the focus as organizations navigate the new landscape, but the current state is only temporary. Now, customer expectations remain, but digital transformation initiatives intended to enable that optimization and to deliver more value to customers have shifted. What are some specific business processes, philosophies or mindsets that will change as a direct result of the virus?īefore COVID-19, organizations had to innovate and deliver faster and better because customer expectations were higher than ever.
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